Originally published on Logitech’s Blog on November 5th, 2008.
Hi! I’m Layla Sabourian, a community maverick who cogitates on everything online and social, including the Logitech Technical Support Forums. I love Web-based global knowledge-sharing platforms, and when not at work, I like to cook and play tennis.
If you’re non-technical like me, you’ve likely experienced a lot of frustrating moments when trying to get your uncooperative computer peripherals to, well, cooperate. These frustrations can be dealt with in a variety of highly productive ways like, screaming at them. Sometimes I pound.
Sometimes I just need to vent.
Luckily for us, Logitech provides dedicated communities where we can tap the collective intelligence of more than 94,000 registered users (including passionate members like our control devices enthusiast, rlowens, and Harmony aficionado, WannabeActuary) via the Logitech Community. You can also sign up to be a part of our online community, where you can interact and engage with our internal subject matter experts, as well as with other Logitech enthusiasts and users, or you can tap into Logitech Technical Support.
We’re consistently looking for ways to improve not only our own customer support, but the ways in which our customers can support each other. With that in mind, we launched Accepted Solutions, a new feature that allows you to differentiate a helpful answer to a troubleshooting question from others that may not be as good, whether the answer comes from another Logitech customer or someone from our staff. Over the next couple of months, we will be introducing other exciting features and enhancements, and would love to have your input. Participate in our survey for a chance to win a Logitech product, and share your knowledge and experiences with us.
I look forward to receiving your feedback through the survey and interacting with you directly on our blog and within our online community.