Welcome to My Blog!

Interviewing for Community/Social Media Roles in 2009

Good As to scary Qs: What do you think you can bring to our company/community that is unique or sets you apart from other candidates?

Silicon Valley Community Strategists & Leaders Share Secrets to Success

My learnings concluded that despite a variety of creative approaches, each successful online support group had community benefits.

Logitech Customer Support Complimented by Star Logitech Enthusiasts

With more than 100 product launches a year and an average product life cycle of 18 months, our customer-support team has its hands full.